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SHIPPING POLICY — FlotyCat

1. Order Processing
All orders are processed within 1 to 3 business days of payment confirmation, with a total estimated time of up to 12 business days between preparation and transit. Orders placed on weekends or public holidays will be processed the following business day.

FlotyCat is not responsible for delays caused by incorrect delivery information, customs holds, or other events beyond our reasonable control.

2. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on current promotions, but will never exceed $5 USD or its equivalent in the customer's local currency.

3. Coverage
FlotyCat ships internationally, including to the United Kingdom. For less common destinations, we recommend contacting us before purchase at flotycat@outlook.com to confirm availability and estimated delivery times.

4. Customs and Import Duties
The final price includes the product, shipping, and the import duties owed by FlotyCat as the seller. In most cases, customers won't need to make any additional payment upon delivery. However, in exceptional cases, customs authorities or the courier service in the destination country may apply an additional charge under local regulations, beyond our control. FlotyCat is not responsible for any such charges.

5. Order Tracking
Once your order has been dispatched, you'll receive an email with your tracking number. If you haven't received it within 5 business days of your purchase, please contact us at flotycat@outlook.com.

6. Undelivered or Lost Shipments
If your order hasn't arrived within the maximum estimated timeframe, please check your tracking status and contact your local post office. If the issue persists, reach out to us at flotycat@outlook.com with your order number. Each case will be reviewed individually. FlotyCat is not responsible for shipments lost due to incorrect address information provided by the customer.

7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout. If an order is returned due to an incorrect or incomplete address, reshipment may incur an additional cost.